Shipping & Processing
We are an African brand. We ship all across Africa and the rest of the world. While ordering ensure you select the correct & accurate shipping address. If you opt Salon/ Store Pickup : Your full details and Identification will be needed at the collection point. Further validation may be done on the spot.
Our Standard Processing time is 1-3 days for instock items. All other products on Pre order basis need 7 working days to process. Please plan accordingly. Once you put the items in the cart the shipping cost will be available.
STORE/ SALON PICKUP : Within operational hours of the establishment.
WITHIN NAIROBI : Same day delivery via SENDY ( extra charges apply)
REST OF KENYA : 1 Day deliver via G4S Courier ( extra charges apply)
CROSS BORDER & AFRICA : 5 Working Days ( extra charges apply)
REST OF THE WORLD : DHL & FEDEX ( extra charges apply)
We are not perfect, and will admit mistakes coming from our end. If we sent wrong items in your order ( wrong hair or length ) we shall exchange it at no extra fee.
- We reserve the right to change pricing without notice.
- Discounts cannot be applied or changed after you’ve made your purchase.
- Multiple discounts cannot be applied to orders.
- Orders cannot be cancelled 24hrs after being placed.