Hair Extensions Questions

What is the difference between synthetic and human hair extensions?

Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair are sensitive to the sun, don’t last as long as human hair, are difficult to style, and cannot blend in as well with your real hair.

How do I choose hair Texture?

We realize that not everyone has the same hair texture and the key to natural looking human hair extensions, is to match the texture of the hair extension to your own natural hair. So we provide two different hair textures for you to choose

How do I choose length?

If you don’t know what length to choose, just get a ruler or a measuring tape and measure from the top of the ear to where you want the extensions to reach and that is the length you should buy. For more information about how to choose length, please click here.

How do I care my hair extensions?

Please remember, our hair extensions is 100% human hair, so the better you take care of them, the longer they can be used.

Heat styling your hair extensions
You can blow dry, curl and straighten your hair extensions just like your own hair, but keep in mind, they are human hair extensions, and they will damage just like your own hair. You should brush or comb the hair extensions through to get rid of any knots and tangles and use a heat protectant spray before applying hot curling and straightening irons. As hair extensions do not receive natural oils on the hair as your natural hair does, you need to apply a deep conditioning hair treatment to the extensions at least once a month to help keep your extensions in the best condition and ensure the longest life, which is especially important if you use heat styling tools on them frequently. As damage increases, it is also advised to have your extensions ends trimmed just like your own hair. Please keep in mind, the less heat styling to the extensions, the longer life span they will last.
Washing your hair extensions
Depending on the usage of the extensions, we advise to only wash them every 4-6 weeks. Hair extensions do not receive natural oils on the hair as your natural hair does, they need moisture, conditioning and stay from chemicals and heat to stay soft and silky. Washing every 4-6 weeks will refresh your extensions from hairsprays and other product build-up. Washing on a regular basis is not advised, as it will strip your hair of moisture and color and dry them out faster. Always apply a deep conditioning hair treatment after washing and rinse in cold water. Please keep in mind, you should use a wide toothed brush and gently work your way through the hair. Do not brush with hard brushes or combs like normal hair the hair can be damaged.
Dying Your Extensions​​​​​​​​​​​​​​​​​
You can dye your hair extensions. It is advised to have a professional stylist dye them for the best results. For examples, if you have dark hair extensions, it is not advised to try to dye them platinum blonde. So if you must change the color of your extensions, get professional help first. We highly advise you to always go darker, since your hair extensions has been processed by several methods before you receive them. Hair extensions will get damaged faster with bleaching. Besides, semi-permanent hair dye is more recommended, because it is less damaging and does not dry out the hair as much as permanent hair dyes.

How to apply clip-in hair extensions?

We have a whole page dedicated to this on our website. For more information about how to apply clip in hair extensions, please click here.

How long do Clip-in hair extensions last?

The lifespan of our clip-in hair extensions is 3 months to 1 year depending on how often they are worn and how well they are taken care of.

Can I dye Clip-in hair extensions?

If the hair texture you chose has the color options, then they can not been lightened or bleached because they have been dyed using permanent dyes, the color can hardly been bleached. But if the hair texture you chose has no color options except natural color, then it is okay to be dyed or bleached to achieve hair color you want. Normally bleaching is not recommended because it is a very damaging process and will lower the quality of your hair extensions and shorten their lifespan if you have not co-wash them properly. So It is advised to have a professional stylist dye them for the best results.

Can I go to bed with Clip-in hair extensions?

No. We do not recommend to wear your clip-in hair extensions while sleeping, as this can cause severe tangling with both your hair and the extensions, and can potentially ruin the extensions. For the same reason, we also do not recommend that you swim ,bath or take a shower with your clip-in hair extensions.

How often should I wash my clip-in hair extensions?

Depending on the usage of the extensions, we advise to only wash them every 4-6 weeks. NOTE: Do NOT wash them unless you absolutely have to.

Orders & Shipping

How many packs should I pick, if I want to get a full look?

It depends, usually one pack is enough. But if you like a lot of hair, two packs will be needed. The weight we mentioned on our website refers the total weight of the hair you will order without the clips attached.

Do you ship worldwide?

We are able to ship the following countries:
USA, Canada, Australia and most of European countries(such as UK, France).
If you are from other the countries or regions, please contact us for more information.

How long dose shipping usually take?

Please understand that it will take us about 1-2 business days to process your order. We will email you a tracking number once your order ships.

* It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk.

What payment methods do you accept?

We accept payment by PayPal, credit card, Mpesa and debit card.
All credit card, debit card and PayPal payments are processed through Paypal to ensure customer privacy and security.

How do I pay with credit card, if I do not have a PayPal account?

Our Location

Where are you located? Do you have a store I can come feel up the hair in?

Our Location is Ruaka Town, Ruaka Square, 3rd Floor Suite 312, Ruaka

Opening Hours

Monday 8AM–8PM
Tuesday 8AM–8PM
Wednesday 8AM–8PM
Thursday 8AM–8PM
Friday 8AM–8PM
Saturday 8AM–8PM
Sunday 8AM–8PM